Refund policy

We want you to be happy with your purchase and operate a no–quibble returns policy and if you return an item within 30 days* of receipt (*14 days for any sale items) 

We do not offer free returns

We will refund you within 48 hours of receipt of your return and email confirmation. 

Returns Process:

• Submit a return request
  

Click the profile icon at the top right hand part of your screen, or go to the refund policy or a returns page, and then request a return. 1. Log in to your account:

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

4. Click the order that you want to submit the return for.

5. If your order has more than one item, then select the items that you want to return.

6. Select a return reason and add a note for the store (please select "other" if you are exercising your withdrawal rights as you do not need to give a reason).

7. Click Request return. We will email confirmation that your return request is approved then please wrap the item carefully and return to us.  DO NOT attach postage labels to shoe boxes or the return maybe refused.  After we recieve the item/s back we will initiate a refund which can take up to 5 working days to appear in your bank.  We will email confirmation that that your refund has been processed.

Any problems, please email us at returns@littleactivekids.co.uk

Returns Policy:

For a full refund, the items must be returned to us in a unworn, resalable condition in all the original packaging with all clothing labels attached.

The item needs to be received back within thirty days from the day the parcel was delivered (or 14 days for sale items).  

We will refund the price of the product but not the original delivery charge.  

We will consider the overall condition of the product being returned when making a refund. We will not accept returns outside of the 30 days returns period (14 days for sale items) and will return them to you.  We may withhold up to 20% of the purchase price of the returned items should they be found not to be in their original condition and original packaging and therefore not fully resalable.  This means all returned items must be in their original protective packaging and all labels attached to the garments.

Please do not attach paperwork or returns labels to shoe/boot boxes as we will deduct 20% if boxes are damaged due to this.

Any refunds will be made within 48 hours of receipt of the returned goods and will be made to the original card that the payment was made with and confirmation emailed to you.

Reduced to Clear/Final Sale/Discounted Items:

From time to time we may run certain promotions on our website such as 'Reduced to Clear' or 'Final Sale Items. If you have purchased an item under these conditions and would like to return, please note you can only exchange for a different size or store credit and will NOT be eligible for a refund.  Valid only from 14 days after receipt of the item.

Additionally, please note you are not able to stack discount codes on top of one another for specific promotions. You can only use one discount code at a time for each purchase.

EU Right of withdrawal: a 14-day cooling-off period

• If you buy a product or service online (in legal terms a “distance contract” or “off-premises contract”) you have the right to withdraw. This means you can cancel the contract within 14 days without providing any justification (the "cooling-off period"). For goods this means 14 days from the date of delivery. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day.
  
• If you decide to return the product within the 14-day cooling period, you are responsible for the costs of postage and packaging.
• Condition of Goods: Consumers are expected to handle items with care. While they can inspect the goods to verify their nature and function, the seller can deduct a fee if the items are used excessively or damaged
• Visit your order history and request a return
• We will email you to confirm your withdrawal request

Faulty Goods:

Thankfully manufacturing faults are rare and we would expect these to become apparent shortly after the product is used for the first time. There is an assumption that products purchased more than 3 months ago that have developed damage are unlikely to be faulty.  Please contact us as soon as you think your product may have developed a fault and we will discuss with you the best way for us to manage the process. Please email us at hello@littleactivekids.co.uk with full details of your purchase and photographs of the damage.

Health and Hygiene:

In accordance with the Health and Safety at Work Act 1974 we can only accept items returned to us for inspection if they are clean and dry.

Incorrect items:

Sorry! It doesn't happen often but occasionally we make a mistake and send a wrong item or something arrives in less than perfect condition.  

Please email us at hello@littleactivekids.co.uk with full details of the issue and we will email a pre-paid returns label and arrange to replace the item as soon as possible