T & Cs and Privacy Policy
Terms and Conditions
1. Little Skiers reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
2. All prices are quoted in pounds sterling and are inclusive of Value Added Tax (VAT) at 15%, where applicable. Orders are accepted at the discretion of Little Skiers and are subject to full payment being authorised.
3. All orders are processed using World Pay Merchant Services (owned by The Royal Bank of Scotland Group). WorldPay's payment systems achieve optimum levels of security, remote data storage, state of the art encryption techniques and constantly enhance payments and security technology. Your card and account details will be captured on WorldPay secure servers only. Card and account details will not be seen or held by Little Skiers.
WorldPay's payment processing service supports internationally recognised security checks including:
Card Security Code (CSC/CVV2)
Address Verification Service (AVS)
WorldPay also support as standard, the industry leading cardholder authentication systems provided by Visa and MasterCard:
Verified by Visa
MasterCard SecureCode
In addition to a safe and secure payment processing service, WorldPay also provide solutions to help deter fraud in the first place and to protect customers from the financial impact if it does.
4.
All material, logos, website design, text and graphics on this site is
the copyright of Little Skiers, and as such can only be used or printed
off by our customers in the process of placing orders with us. For any
other use written permission is required from Little Skiers.
Please email at tess@littleskiers.co.uk
5. Little Skiers aim to maintain an accurate website, with up to date stock, descriptions and pricing. Should an item unexpectedly become unavailable, we will contact you as soon as possible and offer an alternative or a full refund.
6. Complaints Procedure
If
you have reason to make a complaint please email or telephone and ask
to speak to Tess Bradshaw. We will do everything in our power to
rectify the situation. Complaints must be made within 7 days of the
problem arising.
7. Other Sites
Little
Skiers does not in any way guarantee the authenticity or calibre of any
of the sites to which we provide links, and is in no way responsible
for their content. They are placed there for your information and as
such you need to ensure yourself of their credentials before ordering
with them.
8. Our Site
Although
we endeavour to ensure that this website is in full working order, we
reserve the right not to fulfil an order, even if payment had been
received, if as the result of a problem of the site or our own computer
facilities we are unable to receive the order. In such circumstances
when an order had been paid for, a full refund would be payable to the
customer. Little Skiers aims to ensure that all prices are correct but
if, due to human error, a mistake has been found we will contact you as
soon as possible to give you the option of paying the correct price or
cancelling your order. If you have already paid and wish to cancel, a
full refund will be given.
9. Product Descriptions
Every effort is made to provide accurate information about the products, only using the manufacturers descriptions and photographs. If you have a specific requirement or any detail that is needed, it is advisable to email us at sales@littleskiers.co.uk and check with our sales staff, because we cannot accept responsibility for errors in the descriptions provided.
10. Little Skiers only deliver to Mainland UK
11. Privacy & Security
Little Skiers is concerned about the privacy and security of its customers and is committed to providing a secure environment for its customers. We will not pass any details onto a third party and will not hold any credit card or bank details. If you have any questions please email us via the contact us page.
12. Returns
Little Skiers want you to be completely satisfied with your order, so if you are unhappy with your goods for any reason you can return them within 14 days of receipt for a replacement or a full refund. Goods must be in a saleable condition and in its original undamaged packaging, being unworn, ,unused, unwashed and all tags in place.
We cannot exchange or accept returns on equipment (ski tip clips or ski trainer) due to grounds of safety, unless they are faulty.
We will refund the price of the product (not the delivery charge), but we will consider the overall condition of the product being returned when making a refund. We may withhold up to 20% of the purchase price of the returned items should they be found not to be in their original condition and therefore not fully re saleable.
Any refunds will be made within 14 days of cancellation/receipt of returned goods. We will also refund any costs incurred in returning the goods if the return is a result of our error in sending incorrect items, or the goods are faulty. Refunds will be made to the original card that the payment was made with. This does not affect your statutory rights.
To make a return please email sales@littleskiers.co.uk with returns in the subject line. A returns form will be emailed to you for you to complete along with a returns reference number. Please re-pack the item(s) in the original packaging together with the original invoice and completed returns form. Please wrap all items securely. We recommend using a recorded delivery service since Little Skiers cannot be held responsible for returns which are lost or damaged in transit. Please make a note of your returns number for future reference.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk
13. Coupons: Only one discount coupon can be used on a single order and we reserve the right to cancel the order for improper use of discount coupons
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent and we will never share your details with any third party.
We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
Credit/debit card details are never seen by Little Skiers, being dealt with the secure Merchant Payment system, Worldpay. At Little Skiers, we do not have access to such information.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.