Terms & Conditions - Privacy Policy

1.    Little Skiers reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

2.    All prices are quoted in pounds sterling and are inclusive of Value Added Tax (VAT) at 15%, where applicable.  Orders are accepted at the discretion of Little Skiers and are subject to full payment being authorised.  

3.    All orders are processed using World Pay Merchant Services.  WorldPay's payment systems achieve optimum levels of security, remote data storage, state of the art encryption techniques and constantly enhance payments and security technology.  Your card and account details will be captured on WorldPay secure servers only.  Card and account details will not be seen or held by Little Skiers.

WorldPay's payment processing service supports internationally recognised security checks including:

Card Security Code (CSC/CVV2)
Address Verification Service (AVS)

WorldPay also support as standard, the industry leading cardholder authentication systems provided by Visa and MasterCard:

Verified by Visa
MasterCard SecureCode


In addition to a safe and secure payment processing service, WorldPay also provide solutions to help deter fraud in the first place and to protect customers from the financial impact if it does.

 

4. All material, logos, website design, text and graphics on this site is the copyright of Little Skiers, and as such can only be used or printed off by our customers in the process of placing orders with us. For any other use written permission is required from Little Skiers.

Please email at tess@littleskiers.co.uk

 

5.    Little Skiers aim to maintain an accurate website, with up to date stock, descriptions and pricing.  Should an item unexpectedly become unavailable, we will contact you as soon as possible and offer an alternative or a full refund. 

6.   Complaints Procedure

If you have reason to make a complaint please email or telephone and ask to speak to Tess Bradshaw. We will do everything in our power to rectify the situation.  Complaints must be made within 7 days of the problem arising.

7.   Other Sites

Little Skiers does not in any way guarantee the authenticity or calibre of any of the sites to which we provide links, and is in no way responsible for their content.  They are placed there for your information and as such you need to ensure yourself of their credentials before ordering with them.

8. Our Site

Although we endeavour to ensure that this website is in full working order, we reserve the right not to fulfil an order, even if payment had been received, if as the result of a problem of the site or our own computer facilities we are unable to receive the order. In such circumstances when an order had been paid for, a full refund would be payable to the customer.  Little Skiers aims to ensure that all prices are correct but if, due to human error, a mistake has been found we will contact you as soon as possible to give you the option of paying the correct price or cancelling your order.  If you have already paid and wish to cancel, a full refund will be given.

9.    Product Descriptions

Every effort is made to provide accurate information about the products, only using the manufacturers descriptions and photographs.   If you have a specific requirement or any detail that is needed, it is advisable to email us at sales@littleskiers.co.uk and check with our sales staff, because we cannot accept responsibility for errors in the descriptions provided.

10.   Little Skiers only deliver to Mainland UK

11.   Privacy & Security

Little Skiers is concerned about the privacy and security of its customers and is committed to providing a secure environment for its customers.  We will not pass any details onto a third party and will not hold any credit card or bank details.  If you have any questions please email us via the contact us page.

13.    These Terms and Condiions do not affect your statutory rights.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent and we will never share your details with any third party.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address

Credit/debit card details are never seen by Little Skiers, being dealt with the secure Merchant Payment system, Worldpay.  At Little Skiers, we do not have access to such information.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

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