Returns
Little Skiers want you to be completely satisfied with your order and offer a no quibble returns policy. So if you are unhappy with your goods for any reason you can return them within 14 days of receipt for a replacement or a full refund.
Goods must be in a saleable condition and in its original undamaged packaging, being unworn, unused, unwashed and all tags in place.
We cannot exchange or accept returns on equipment (ski tip clips or ski trainer) due to grounds of safety, unless they are faulty.
We will refund the price of the product (not the delivery charge), but we will consider the overall condition of the product being returned when making a refund. We may withhold up to 20% of the purchase price of the returned items should they be found not to be in their original condition and therefore not fully re saleable.
Any refunds will be made within 14 days of cancellation/receipt of returned goods. We will also refund any costs incurred in returning the goods if the return is a result of our error in sending incorrect items, or the goods are faulty. Refunds will be made to the original card that the payment was made with. This does not affect your statutory rights.
To make a return please email sales@littleskiers.co.uk with returns in the subject line. A returns form will be emailed to you for you to complete along with a returns reference number. Please re-pack the item(s) in the original packaging with the completed returns form. Please wrap all items securely.
We recommend using a recorded delivery service since Little Skiers cannot be held responsible for returns which are lost or damaged in transit. Please make a note of your returns number for future reference.
You send any returns to:
Little Skiers Admin Office
The Woodhall
Red House Gardens
Allington
Lincolnshire
NG32 2DS