Need to return something?
PLEASE NOTE: FROM WED 21ST DEC - 4TH JAN RETURNS MAY TAKE A LITTLE LONGER DUE TO THE HOLIDAYS
No problem! Little Skiers want you to be completely satisfied with your order and
offer a no quibble returns policy. So for what ever reason (though some feedback would be great) you can return them within 14 days of receipt for a
replacement or a full refund. Goods must be in a saleable condition and
in its original undamaged packaging, being unworn, unused, unwashed and
all tags in place.
We cannot exchange or accept returns on equipment (ski tip clips or ski
trainer) due to grounds of safety, unless they are faulty.
We will refund the price of the product (not the delivery charge), but
we will consider the overall condition of the product being returned
when making a refund. We may withhold up to 20% of the purchase price
of the returned items should they be found not to be in their original
condition and therefore not fully re saleable.
Any refunds will be made within a maximum of 14 days of cancellation/receipt of
returned goods. We will also refund any costs incurred in returning the
goods if the return is a result of our error in sending incorrect
items, or the goods are faulty. Refunds will be made to the original
card that the payment was made with. This does not affect your
statutory rights.
To make a return please email returns@littleskiers.co.uk with returns in
the subject line. A returns form will be emailed to you for you to
complete along with a returns reference number WITHIN 24 HOURS.
Please re-pack the item(s) in the original packaging (if possible - please don't worry if you are just returning one item and it came in a large box!) together with the
original invoice and completed returns form. Please wrap all items
securely. We recommend using a recorded delivery service with enough
postal insurance to cover the value since Little Skiers cannot be held
responsible for returns which are lost or damaged in transit. Please
make a note of your returns number for future reference.
Little Skiers Ltd
Unit 12, Winterbeck Estate,
Orston Lane
Bottesford
Nottingham
NG13 0AU