Delivery & Information

We aim to process and despatch orders within 3-4 working days, but usually within 1-2 days.  Orders placed on a Friday, Saturday or Sunday will be processed on the following Monday. Please take into account we close for holidays such as Christmas, Easter and all Public Bank Holidays.

If your order is especially urgent, please email us at sales@littleskiers.co.uk  and we will try our hardest to process your order in time.  If you are due to go on your skiing holiday soon, please include your holiday dates and we will endeavour to process and deliver your order in time.   We can arrange one-off special delivery next day guaranteed postage if required, please call to arrange before placing your order.

Stock Availability

We work very hard to keep stocks on the website 100% accurate but in the unlikely event that your chosen product is out of stock, we will contact as soon as possible for you to pick an alternative colour/item or you will have the option of waiting for stock or cancelling your order. Usually if an item is out of stock, it is replenished within the next 2 days so the delay will be minimal.  This happens when there is a sudden rush on a particular item.  Again, you will be informed.

Delivery

Most orders are delivered to your door within 2 to 7 days but please allow up to 10 days during our suppliers busy periods. Please include your email address during registration so that upon receipt of your order you will receive an email with your estimated delivery date.

If some items are out of stock but are awaiting a delivery, they may take a little longer than our aim of 2 days delivery, but you will receive an email with an estimated delivery date, which will be no longer than the 10 days stated above.  You will be emailed throughout, confirming your order and its despatch.

Note: If you ordered several items to be delivered to the same address, we may send them to you in separate packages to give you the fastest service. This will not affect your delivery charges.

Payment

We accept payment either by credit or debit card (visa, MasterCard, American express, solo, delta and switch)

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Delivery Charges

Charges are dependent upon your order:

 Order  Delivery Charge

 Small sized, low weight package

(i.e.; single orders of hats, gloves, goggles, neck warmers, ski tip clip, Nikwax, thermals, sun protection, rucksacks, socks)

 £1.95
 All other orders (no maximum weight)
 £3.95


Returns 

Little Skiers want you to be completely satisfied with your order, so if you are unhappy with your goods for any reason you can return them within 7 days of receipt for a replacement or a full refund. Goods must be in a saleable condition and in its original undamaged packaging, being unworn, ,unused, unwashed and all tags in place.

We cannot exchange or accept returns on equipment (ski tip clips or ski trainer) due to grounds of safety, unless they are faulty.

We will refund the price of the product (not the delivery charge), but we will consider the overall condition of the product being returned when making a refund.  We may withhold up to 20% of the purchase price of the returned items should they be found not to be in their original condition and therefore not fully re saleable. 

Any refunds will be made within 14 days of cancellation/receipt of returned goods.  We will also refund any costs incurred in returning the goods if the return is a result of our error in sending incorrect items, or the goods are faulty. Refunds will be made to the original card that the payment was made with.  This does not affect your statutory rights.

To make a return please email sales@littleskiers.co.uk with returns in the subject line.  A returns form will be emailed to you for you to complete along with a returns reference number.  Please re-pack the item(s) in the original packaging together with the original invoice and completed returns form. Please wrap all items securely. We recommend using a recorded delivery service since Little Skiers cannot be held responsible for returns which are lost or damaged in transit. Please make a note of your returns number for future reference.

VAT

As children's clothes are VAT exempt, most items are zero-rated but any items subject to 15% tax has this included in the price.